December 6 • 9 a.m. – 3:30 p.m.
By 2020, customer experience will overtake price and product as the key brand differentiator.
How do you provide the kind of service that delights your customers, makes them rave about you, and keeps them coming back for more?
In this interactive session, you’ll learn about the science and psychology of customer service. We’ll study the areas of the brain that impact satisfaction and how emotional intelligence plays a role in the process. You’ll understand what to do, and even more importantly, what not to do in difficult situations.